FAQS

We send out an invoice after the close of the auction. The auction location & pickup times/dates will be stated in the email. Please refer to each auction for details. Please note that our auction may take place at several different locations and times based on the auction itself. Please do not assume that all auctions will be from our physical warehouse. 

Auction information is also located in marketing emails and on the online auction site - please make sure you view and verify that location before making the trip to the wrong location.

Although we do our best to describe all items, errors can occur. It is the buyers responsibility to verify Sizes and conditions. We will also do our best to arrange a resolution at the time of pickup concerning sizes. Once you have left the auction facility and accepted your auction items there will be no offer of resolution.

In most cases we DO NOT open any items to verify any conditions. With Liquidated items, they come from the retail, distributor or consignor and are sold in the same condition as received at our warehouse or onsite. In the rare chance that we inspect an item we will do our best to describe it as such. But it is your responsibility to determine the condition of the item based on your expeditions and at what price you are willing to bid and pay for such item.

Many of our auctions are for Liquidation, and with that items may be in varring of conditions. Please do your own due diligence when bidding and make sure you come to the preview. Sizes and conditions may be estimates or our opinion of condition - please do your own due diligence
 

We do our best to assist you in obtaining all your auction winnings. But it is your responsibility to make sure you have everything you won prior to signing the invoice and leaving the auction location.  Once you have left the auction location no credits, refunds or exchanges will be be issued. Left merchandise will be considered abandoned and forfeited, and be be disposed as we see fit.

Please bring a valid photo id to pickup. You may sent someone in your stead, with written permission. 

We DO NOT provide loading assistance. You must bring your own loading supplies and assistance. We do this for your safety and ours. 

We are not in the business of deception, but all items are Liquidation are sold as-is, with all defects. You were aware of and agreed to the terms and conditions of the auction before bidding, and the terms are binding.  Please make sure you come to the preview and determine the condition of the items you are interested in and bid accordly. If not please do not bid on the auction.

We do our best to make sure no item goes unfound. But mistakes can happen. Especially since we process over 200 bidders per auction and may have in excess of 600 lot items. We will do our best to locate any missing items and hold those items for a future pickup (if available). If the item can not be located, your only recourse is a refund of the auction amount for that item only.

Companies may use varying product definitions to describe the condition of the goods being sold. Terms such as Liquidation, Salvage, Closeouts, Shelf Pulls, Overstocks and Returns are often used in the liquidation industry.  We use the umbrella term Liquidation Merchandise to describe any kind products which are being liquidated. 

Customer Returns are items that were once sold from the store (or website) and are then returned by the consumer in varying conditions.  Stores have varying individual return policies as well as product liquidation policies which can affect the type & condition of products you may see. Though policy will vary from store to store  – Large Majority of Customer return goods simply undergo a cursory visual check at the store level prior to making their way into a return load. Higher value items may be subject to more thorough inspection prior to being selected for liquidation.

The general “quality” of customer return loads can vary significantly from item to item and it is common that some lots may have a 50% or greater Defective rate while others are only 10% or 20%.

There is a real risk in purchasing customer returns and to a lesser extent, liquidation merchandise. Customers need to fully assume this risk prior to bidding.  Purchasing customer returns is not for everyone. 

No not everything we sell but it is the staple of our business, as such the name Liquidate Az. But we also source items from Estates, Collectors, Vendor, Businesses and more . If you are looking to consign items with us please drop us a line.