Since we sell several types of merchandise through our auctions
Please take the time to review the Terms and Conditions of each auction
As well as the FAQs below
We Liquidate and Auction several types of merchandise, retail shelf pulls, returns, overstock, estate and new in box items. Please see the auction and check the preview for more details.
Please understand we are a Liquidation company and are selling excess inventory or merchandise, and even if the condition is stated as new, it may still have some minor defects, as in torn or shelf worn packaging, etc...
Items MUST be paid at end of auction - Credit Card registration is required and your card will be charged at the end of the auction.- Unpaid or declined invoices will be continued charged until paid and may be charged at a lesser denomination until paid.
Unpaid or declined invoices will be continued charged until paid and may be charged at a lesser denomination until paid. You may at our discretion pay cash at pickup. But any outstanding invoices must be settled even if you forfeit and did not pick up your merchandise in a past auction. Any outstanding bidder may be blocked from bidding on our auctions.
Stock photo items, unless described as new or new in box, come in varying conditions. We do not open the boxes nor inspect the items. We will have a posted preview day, that you as a bidder can come and determine the condition of the items you are considering bidding on. A stock photo does NOT represent that the item is new or without issues. You are purchasing as-is.
"As is" denotes that the seller is selling, and the buyer is buying an item in whatever condition it presently exists, and that the buyer is accepting the item "with all faults", whether or not immediately apparent.
In the liquidation industry, such AS-IS policies are common. In order to reduce costs and keep selling prices low - We operate a no returns policy with all sales deemed final and all goods sold AS-IS irrespective of condition.
Please contact us and we MAY give you our option of value and/or condition. But it is just that. It is always best for you to preview on your own. But if you can not please take that into consideration in bidding and once you receive your items. Remember all items are as-is...
We do our best to describe any items and mention any obvious damage/defects. Also that is why we start most of our auction lots at $1. It allows you as the bidder to determine what price you are willing to pay based on the condition. But ultimately the due diligence of purchase rests on you as the buyer. Since we can auction items at a discount from 30-8o% - that risk is priced into the liquidation items at auction. Please take the time to preview the items you are considering before you bid.
Pallet fees are charged for the labor of us palizating the items into one pallet, and not a fee for the actual pallet itself. You are more then welcome to take the pallet, as long as it is wooden. Or leave it behind. But the charges are not refundable and clearly stated in the Terms and Conditions.
We do not allow any refunds, returns or exchanges. Sorry that is why we offer items at auction and they start at $1 in most cases.
No we are not able to make exceptions, as we would be required to make the same exceptions for all the bidders. Our terms and conditions are set to provide a level playing field so that all bidders have an equal and fair opportunity to bid and win items at auction.
Of course we can ship. We use Pak Mail in Phoenix and they will be contacting you with in approx 15 days after the auction to arrange shipment.
If you miss pickup and do NOT setup other arrangements - your items will be forfeit , and there is a possibility that you will not be allowed to bid on further auctions.
We send out an invoice after the close of the auction. The auction location & pickup times/dates will be stated in the email. Please refer to each auction for details. Please note that our auction may take place at several different locations and times based on the auction itself. Please do not assume that all auctions will be from our physical warehouse.
Auction information is also located in marketing emails and on the online auction site - please make sure you view and verify that location before making the trip to the wrong location.
Although we do our best to describe all items, errors can occur. It is the buyers responsibility to verify Sizes and conditions. We will also do our best to arrange a resolution at the time of pickup concerning sizes. Once you have left the auction facility and accepted your auction items there will be no offer of resolution.
In most cases we DO NOT open any items to verify any conditions. With Liquidated items, they come from the retail, distributor or consignor and are sold in the same condition as received at our warehouse or onsite. In the rare chance that we inspect an item we will do our best to describe it as such. But it is your responsibility to determine the condition of the item based on your expeditions and at what price you are willing to bid and pay for such item.
Many of our auctions are for Liquidation, and with that items may be in varring of conditions. Please do your own due diligence when bidding and make sure you come to the preview. Sizes and conditions may be estimates or our opinion of condition - please do your own due diligence
We do our best to assist you in obtaining all your auction winnings. But it is your responsibility to make sure you have everything you won prior to signing the invoice and leaving the auction location. Once you have left the auction location no credits, refunds or exchanges will be be issued. Left merchandise will be considered abandoned and forfeited, and be be disposed as we see fit.
Please bring a valid photo id to pickup. You may sent someone in your stead, with written permission.
We DO NOT provide loading assistance. You must bring your own loading supplies and assistance. We do this for your safety and ours.
We are not in the business of deception, but all items are Liquidation are sold as-is, with all defects. You were aware of and agreed to the terms and conditions of the auction before bidding, and the terms are binding. Please make sure you come to the preview and determine the condition of the items you are interested in and bid accordly. If not please do not bid on the auction.
We do our best to make sure no item goes unfound. But mistakes can happen. Especially since we process over 200 bidders per auction and may have in excess of 600 lot items. We will do our best to locate any missing items and hold those items for a future pickup (if available). If the item can not be located, your only recourse is a refund of the auction amount for that item only.
Companies may use varying product definitions to describe the condition of the goods being sold. Terms such as Liquidation, Salvage, Closeouts, Shelf Pulls, Overstocks and Returns are often used in the liquidation industry. We use the umbrella term Liquidation Merchandise to describe any kind products which are being liquidated.
Customer Returns are items that were once sold from the store (or website) and are then returned by the consumer in varying conditions. Stores have varying individual return policies as well as product liquidation policies which can affect the type & condition of products you may see. Though policy will vary from store to store – Large Majority of Customer return goods simply undergo a cursory visual check at the store level prior to making their way into a return load. Higher value items may be subject to more thorough inspection prior to being selected for liquidation.
The general “quality” of customer return loads can vary significantly from item to item and it is common that some lots may have a 50% or greater Defective rate while others are only 10% or 20%.
There is a real risk in purchasing customer returns and to a lesser extent, liquidation merchandise. Customers need to fully assume this risk prior to bidding. Purchasing customer returns is not for everyone.
No not everything we sell but it is the staple of our business, as such the name Liquidate Az. But we also source items from Estates, Collectors, Vendor, Businesses and more . If you are looking to consign items with us please drop us a line.